Operations Snapshot

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The company has a well-defined vision and mission that is understood and can be articulated by all employees.
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The executive team is aligned and collaborative, with the ability to work cohesively, meet regularly to address company issues, develop plans for resolution, and monitor progress.
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The company has identified a single North Star Key Performance Indicator (KPI) that is well-known to all employees, and they understand how their roles impact it.
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The company has strong capabilities to manage and execute a transparent goal-setting and implementation process that aligns quarterly and yearly objectives across the organization.
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The company has documented its organizational structure, provided clear job descriptions, established role accountability, and defined Key Performance Indicators (KPIs) for each role.
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Employees have a full grasp of information flows within the organization and understand the decision-making processes at the different levels of the organization.
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The company has a comprehensive understanding of its ideal clients, their segmentations with concentrations, and alignment of value propositions, revenue and profitability by segment.
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The company has established monthly, quarterly, and yearly financial objectives that are clearly understood and extend sufficiently out across its business cycle.
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The company has a financial contingency plan in place to address unexpected business downturns and challenges with identified trigger points.
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The company has a clear view of unit economics and understands the dollar cost associated with each additional dollar in revenue.
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Disagree
Neutral
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Strongly Agree